Returns & Exchanges – buypaulgreen.com
At buypaulgreen.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange eligible items under the terms outlined below.
1. Return Eligibility
Products purchased from buypaulgreen.com can be returned within 30 days of the delivery date. Items must be in their original condition, unworn, and with all packaging and tags intact. Personalized or sale items may not be eligible for return unless otherwise specified.
2. Initiating a Return
To initiate a return, please follow the instructions provided in your order confirmation or visit the returns section on buypaulgreen.com. You will receive a return authorization along with a shipping label and instructions for sending the item back.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the package reaches us safely. buypaulgreen.com is not responsible for lost or damaged packages during return transit.
4. Processing Returns
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed within 7–10 business days, and the refund will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account depending on your bank or payment provider.
5. Exchanges
If you wish to exchange an item for a different size or style, please return the original item following the return process and place a new order for the replacement. Exchanges are subject to availability.
6. Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us immediately via the returns process on buypaulgreen.com. We will provide instructions for returning the item and ensure that a replacement is sent promptly.
7. Important Notes
- Items must be returned in their original packaging.
- All tags and labels must remain attached.
- Returns that do not meet these requirements may be refused or partially refunded.
We strive to make the returns process as smooth as possible, ensuring that every customer has a positive experience shopping at buypaulgreen.com.